Best Buy (bestbuy.com) is the ultimate survivor of the internet retail wars. When industry analysts predicted that Amazon would completely destroy brick-and-mortar electronics stores, Best Buy executed a flawless digital pivot. By leveraging its website as an expert consultation hub rather than just a digital catalog, Best Buy secured its place among the top websites in the world, operating as the undisputed premier destination for consumer tech, high-end appliances, and digital support services.
The company was originally founded in 1966 by Richard Schulze under the name 'Sound of Music,' operating as an audio specialty store in Minnesota. In 1981, a massive tornado destroyed their largest store. Schulze famously gathered the surviving inventory and hosted a 'Tornado Sale' in the parking lot, promising the 'best buys' on damaged goods. The sale was so incredibly successful that he permanently rebranded the entire company to 'Best Buy.' In 2012, facing the threat of customers using physical stores just to look at TVs before buying them cheaper on Amazon (known as 'showrooming'), Best Buy instituted aggressive price-matching and heavily invested in rebuilding BestBuy.com into an e-commerce titan.
BestBuy.com focuses heavily on high-ticket items that consumers are hesitant to buy from faceless third-party marketplaces:
With an estimated market capitalization of $18 Billion, Best Buy operates on a highly specialized retail model. While consumer electronics notoriously yield incredibly low profit margins (often just single digits on TVs and laptops), BestBuy.com generates massive profitability by 'attaching' high-margin digital add-ons to the cart. Whenever a user buys a laptop on the site, Best Buy extracts huge margins by upselling extended AppleCare warranties, digital Microsoft Office subscriptions, and Geek Squad protection plans.
BestBuy.com brings in roughly 170 Million monthly web visits. Similar to Target, its operational footprint dictates its traffic. The platform is massively dominant in the North American sector, with the United States driving 90% of the traffic and Canada contributing another strong, dedicated percentage. It remains the essential internet research and purchasing hub during Black Friday and the holiday gifting season.